Today I cleaned a customer’s carpets that had found my company by seeing me cleaning her neighbor’s carpet. The carpet needed a good deep cleaning and had a few areas that needed some special attention. When I was finished, she was thrilled with the results and said she wished she would have had her carpets cleaned sooner.
This got me thinking. If she would have had her carpets cleaned a few weeks ago, she probably wouldn’t have hired me to do it because she would have had it done before I was in her neighborhood. I know that I did the best job possible and got out all spots that were able to be removed. I do not know what another company would have done.
So what is the difference between carpet cleaning companies?
Customer service, in my opinion, is the biggest difference. By this I mean that if a carpet cleaner does not care about their customer, then they will not do the best job possible. They will not take the time and effort to treat each spot individually and make every effort to remove them. To have to stop, put down the wand and walk out to the truck to get a special spot remover can be inconvenient. However, I make the effort because I do not want that one spot to keep the customer from calling me back the next time they need their carpets cleaned. Even more, I want them to be so happy that they tell their family and friends about me.
This customer was able to talk to her neighbor before hiring me. This helped her make an informed decision about the quality of my work. Before hiring anyone to do work at your house, get referrals. Ask your friends and family for names of people that they have hired. Make sure they are reputable and care about their work.
Read online reviews. Google places, Yelp, KTVB linktown are great places to get information about a contractor.
If you ever have questions, or would like a free estimate, please call. I would love to add you to my list of satisfied customers.
Carpet cleaning Boise Idaho
Charlie
208-855-5715